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Terms of Service

Last updated: May 30, 2025

Welcome to Issa Compass, a service provided by Issara Platforms Pte. Ltd. ("Issa Compass," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Issa Compass mobile application and any related services (collectively, the "Service"). By accessing or using the Service, you agree to comply with and be bound by these Terms.

1. Key Terms

  • "User" or "you" refers to anyone who accesses or uses the Service.
  • "Content" refers to all data, documents, text, images, and other information provided by you or generated by the Service.
  • "Visa Application" refers to the process facilitated by the Service to assist users in applying for immigration visas to Thailand.

2. Acceptance of Terms

By accessing or using the Service, you agree to comply with these Terms and all applicable laws and regulations. If you do not agree, you may not access or use the Service.

3. Modifications to the Terms

We reserve the right to modify these Terms at any time. If we make changes, we will notify you through the Service or via email. Continued use of the Service following notice of changes constitutes acceptance of the revised Terms.

4. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use the Service.

5. User Accounts

5.1. Account Creation

You must create an account to access certain features of the Service. You agree to provide accurate and up-to-date information and maintain the security of your account credentials.

5.2. Account Security

You are responsible for safeguarding your password and any activity under your account. Notify us immediately if you suspect any unauthorized use of your account.

6. User Responsibilities

6.1. Accurate Information

You must provide truthful and accurate information when using the Service, particularly when uploading legal and financial documents (e.g., passports, bank statements, employment letters).

6.2. Compliance with Laws

Issa Compass complies with the data protection, privacy, and confidentiality laws of Singapore and Thailand when handling your information. You have the right to access, delete, or request your data in accordance with these laws.

6.3. Use of Information for Immigration Compliance

Issa Compass may use information beyond the visa application for other immigration compliance steps to support your compliance process.

6.4. Disclaimer of Professional Services

Issa Compass provides expert immigration services and guidance, supported by experienced professionals including licensed immigration lawyers. While we provide high-level immigration support, we recommend that users consult independent legal counsel for complex legal matters beyond the scope of our service engagement.

6.5. Prohibited Activities

You agree not to:

  • Use the Service for any illegal purpose.
  • Provide false or misleading information.
  • Attempt unauthorized access to others' accounts or the Service.
  • Engage in activities that disrupt or interfere with the Service.

7. Payment Terms

7.1. Payment Methods

We accept credit card payment and bank transfers. By using these methods, you represent that you are authorized to do so.

7.2. Fees and Charges

You agree to pay the fees specified during the application process.

7.3. Refunds and Cancellations

If the visa is not approved by the government, the user has two options:

  1. Refund of all fees including our service fee and the government fees, or
  2. Apply again in another country at no extra cost.

However, if the visa is not approved due to any of the following, no refund of any fees will be given:

  1. The user does not attend an interview or appointment requested by the Thai embassy or immigration office, even after Issa Compass has notified them (note: the interview or appointment date may be fixed or within a date range, determined solely by the government, not Issa Compass).
  2. The user refuses to provide documents requested by the government that they possess.
  3. The user leaves the submission country without notifying Issa Compass.
  4. The user intentionally omits information.
  5. The user intentionally provides false information.
  6. The user does not comply with the rules of the visa application process.

If the user has paid but chooses not to proceed with the application, we will only refund the government fees, but not our service fees.

7.4. Payment Disputes

You agree to notify us immediately in the event of a payment dispute and cooperate with us in resolving the matter. We will review the dispute and may require additional information from you.

8. Service Availability and Disclaimers

8.1. Service Availability

We strive to maintain the Service's availability but do not guarantee specific response times or outcomes.

8.2. Disclaimers

Issa Compass assists with visa applications but is not responsible for final approval, which is determined by government authorities. Issa Compass is not responsible for any delays, rejections, or compliance issues arising from government authorities or your failure to meet deadlines or provide accurate information.

9. Limitation of Liability

To the maximum extent permitted by law, Issa Compass will not be liable for indirect, incidental, or consequential damages arising from your use of the Service.

10. Content Ownership and License

10.1. Your Content

You retain ownership of the content you upload. You grant Issa Compass a limited, non-exclusive, royalty-free license to use your content solely for the purpose of providing the Service, including applying for visas for Thailand. We will not use your documents or information for any other purpose.

10.2. Issa Compass Content

All content provided by Issa Compass, including text, images, and software, is our property and protected by intellectual property laws. You may not use, reproduce, or distribute Issa Compass content without our prior written permission.

11. Termination and Suspension

11.1. Termination by You

You may terminate your account at any time through your account settings in the mobile application or by contacting contact@issacompass.com.

11.2. Termination by Issa Compass

We may suspend or terminate your access to the Service if you:

  • Violate these Terms.
  • Engage in fraudulent or illegal activities.
  • Attempt to hack or misuse the Service.
  • Fail to pay for services rendered.

11.3. Effect of Termination

Upon termination, your right to use the Service will immediately cease. Any outstanding payments will still be due, and you will not be entitled to a refund for services already provided.

12. Third-Party Links and Referrals

The Service may contain links or referrals to third-party websites or services. Issa Compass does not endorse or assume any responsibility for the content, products, or services offered by third parties. Users access these third-party services at their own risk and should review the terms and policies of any third party before using their services.

13. Jurisdiction and Governing Law

These Terms are governed by the laws of Singapore. Any disputes arising from or related to these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. Dispute Resolution

Before resorting to legal action, you agree to try to resolve any disputes with us informally by contacting contact@issacompass.com. We will attempt to resolve the dispute within 30 days of receiving your communication.

15. Notices

All notices or other communications required or permitted to be given under these Terms shall be in writing and delivered to Issa Compass at the following address: 32 Pekin Street #05-01, Singapore (048762).

16. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by Issa Compass, constitute the entire agreement between you and Issa Compass concerning the Service.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Issa Compass' failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Contact Information

If you have any questions or concerns about these Terms, please contact us at contact@issacompass.com.

By using Issa Compass, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.