Frequently asked questions
Using Issa Compass
We're a software platform that simplifies the Thai visa application process. We offer a free self-serve track (eligibility quiz, Visa Intelligence document review, and step-by-step guidance through your dashboard) and a paid track where our team reviews and helps submit your application on your behalf.
No. We're a software platform that streamlines applications and connects you with immigration professionals when needed. Final approval always rests with Thai immigration authorities.
The free tier gives you the eligibility quiz, Visa Intelligence-powered document review, and access to your application dashboard at no cost. The paid tier adds expert review and submission support from our team, plus our money-back guarantee.
If your application is rejected after going through our paid review process, you're eligible for a refund — including the government fee you paid.
Take the Find My Visa quiz on the homepage — it takes a couple of minutes and tells you which visa fits your situation, then sets you up with a dashboard to track your application.
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