Frequently asked questions
Using Issa Compass
We're a software platform that simplifies the Thai visa application process. We offer a free self-serve track (eligibility check, document review to catch issues before you submit, and step-by-step guidance through your dashboard) and a paid track where our team reviews and helps submit your application on your behalf.
No. We're a software platform that streamlines applications and connects you with immigration professionals when needed. Final approval always rests with Thai immigration authorities.
The free tier — available for the DTV — gives you the eligibility check, document review to flag issues before you submit, and access to your application dashboard at no cost. The paid tier, which covers every visa type including the DTV, adds expert review and submission support from our team, plus our money-back guarantee.
If Issa Compass files a pre-qualified Full Service application for you and the Thai government does not approve it, Issa refunds its service fee. Government and embassy fees are never refundable. Certain countries or territories are excluded, and other terms apply.
No. Only the Thai government decides on a visa. Issa offers a money-back guarantee instead: If Issa Compass files a pre-qualified Full Service application for you and the Thai government does not approve it, Issa refunds its service fee. Government and embassy fees are never refundable. Certain countries or territories are excluded, and other terms apply.
Take the Find My Visa quiz on the homepage — it takes a couple of minutes and tells you which visa fits your situation, then sets you up with a dashboard to track your application.
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