Frequently asked questions
Application Process
You'll need to apply from outside Thailand, either online through the Thai e-Visa system or in person at a Thai embassy or consulate. It has to be the mission covering your country of citizenship or legal residence, and you'll be asked for documentary proof of residence. The general steps are: gather your documents, submit your application (online or in person), wait for processing, then receive and print your approved e-Visa or collect your visa in person.
No. DTV applications must be submitted from outside Thailand. Since 31 August 2026 they also have to go to the Thai embassy or consulate with jurisdiction over your country of citizenship or legal residence, with documentary proof of residence. Traveling to a neighboring country (Malaysia, Vietnam, Laos) to apply is no longer an option unless you legally live there.
Typically 5–15 business days after submission, though this varies by embassy. You can no longer pick a faster mission: your application goes to the embassy or consulate covering your country of citizenship or legal residence.
For in-person applications at many embassies, yes — you'll usually book an online appointment slot before attending. Online e-Visa applications don't require an appointment but may take longer to process.
The embassy reviews your documents and may contact you if anything is missing or unclear — keep your email and phone accessible during this period. Once approved, you'll either receive your e-Visa by email (to print and carry) or be asked to return to collect your passport in person.
You'll usually be told the reason. Most commonly insufficient or unverifiable proof of funds. You may be able to apply again after you address the issue. That depends on the embassy, the refusal reason, and your immigration history. Our legal team can research your case and tell you what is realistic. On Full Service, If Issa Compass files a pre-qualified Full Service application for you and the Thai government does not approve it, Issa refunds its service fee. Government and embassy fees are never refundable. Certain countries or territories are excluded, and other terms apply.
Our free tier includes an eligibility check and document review to catch issues before you submit. Our paid tier has our team prepare and review your full application to reduce rejection risk.
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